Exchanges and Returns

Exchanges and Returns

Not satisfied? We’ll refund your money!
We always want satisfied customers in our store. We want our products to bring a wave of happiness when they arrive at your home, so you’ll keep coming back.
If for any reason you’re disappointed with your purchase, we’ll do our best to resolve the issue, following some simple rules for exchanges, returns, and refunds.

Regret and Cancellation:
In the case of exchanges or returns due to regret or cancellation, when the product is in perfect condition but doesn’t meet the customer’s expectations, the customer has 7 (seven) days, counted from the date of receipt of the product, to request a return by phone or email.

How to proceed in case of return or exchange due to regret:

1. Contact support via email.
2. Send the product via mail, with shipping paid by the customer, to the sender’s address. Important: the product must be in its original packaging, with no signs of use, no broken seals (if applicable), and accompanied by all its accessories.
   Upon receipt of the product and confirmation of the above conditions, you may choose:

• A store credit for the total amount paid, which can be used immediately or in a future purchase, valid for 6 months.
• A refund of the product value, using the same payment method used at the time of purchase.
  *If the order has already been shipped and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company, and then the refund will be processed.
  *The store is not obligated to exchange any product whose defect was caused by misuse or to handle requests outside the mentioned deadlines.

We provide measurements in centimeters for our products to avoid sizing errors. According to the Consumer Protection Code - Article 18, there is no legal obligation for the store to accept exchanges due to consumer regret regarding color, size, model, or any other reason. The right guaranteed to the customer by the Consumer Protection Code is to exchange products only in case of defects.

Other Occurrences:
All occurrences described above, as well as others that may be identified, must be communicated to the store by phone or email.
Products returned without this communication, outside the deadline, or missing items/accessories may be resent without prior consultation.

In addition to the occurrences mentioned, if any of the following situations occur, the product should be refused upon delivery:

• Open or damaged packaging;
• Damaged product;
• Product not matching the order;
• Missing accessories.
  If you still receive the product, please contact the store’s support within 72 hours of receipt. We hope we’ve clarified your doubts!